• 20% = The minimum amount of e-commerce products returned
• 8.9% = The average amount of products returns to retail stores (brick and mortar)
• 20% to 65% = The average cost of processing returns from the cost of goods sold
• 49% of retailers offer free product return shipping
• 92% of consumers will buy something again if returns are easy
• 79% of consumers want free product return shipping
• 67% consumers will check the returns page before purchasing
• 47% of consumers want an easy-to-print return label
• 27% of consumers would purchase an item over $1000 if the returns were free
• 33% of consumers expect a prepaid return shipping label with their order
• 50% of online shoppers are dissatisfied with past returns processes
• 2 Weeks is the amount of time it takes for consumers to receive credit for a return
• Consumers return products mostly for these reasons:
  • Products not matching their online descriptions
  • Wrong items shipped out
  • Items damaged in transit
  • Problems with fit and/or product quality
  • Gift items that are returned
  • The customer changed their mind and no longer wants the product

*This information has been compiled from many sources both internal and external of The Returns Lab