What We Do

The Returns Lab can make your customers lives easier, and your product returns more efficient. We can manage all of your e-commerce product returns from start to finish. We take away the pain point of product returns for both consumers and brands alike, by making the process simple and efficient. We can create or match your existing returns processes to help make this key part of your business a profitable one.

Product Returns Services We Offer


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How We Do It

  1. Processing Time: 48-hours turn-around time means credits, refunds, new orders and happy customers.

  2. Product Returns Data: we provide the data from your customers on why your products are being returned.

  3. Customer Experience: your customers have real-time data on their product returns without calling your team (tracking, status, etc).

  4. Liquidation: utilize our teams to clear inventory from markets of your choice.

  5. Product Returns Program Analysis: use our team to evaluate your returns program to ensure it's within the scope of industry best practices.

  6. Shipping Costs: reduce overall shipping product return costs by letting us handle it for you

click here for Product Returns Best Practice


Making Things Simple

The Returns Lab has over 25 years of experience working with brands and their product returns management.  We have created an online cloud-based system that allows your customers to register their own returns, ship it direct to The Returns Lab, and keep you informed throughout the entire process.  You control the process, The Returns Lab manages it for you in real time.  Very simple.  

Our on-demand reporting provides you with key data analytics for quality control, logistics and supply chain management.  This makes your Product Returns Management more efficient, by reducing unwarranted labor hours, and keeps your brand profitable.  

  • On-demand reporting

  • Automated shipping labels

  • Real-time tracking information

  • Online vendor portal for your team

  • Online customer portal for checking on return status

  • Even allow images of products from your customers

  • Complete access to your team for quick credits and refunds

  • Identify problem vs valuable customers

  • Know reasons for returns to identify product problems as they happen

  • Avoid overstock issues with better forward demand planning

We can assist your brand with any or all of the following product returns solutions when physically handling your products:

Warehouse Team
  1. Simple e-commerce product returns

  2. Re-Shipping, repackaging service

  3. Retail store recalls

  4. Outdated, damaged, discontinued, conveyable and non-conveyable goods

  5. Preparation of returned goods to first-quality condition

  6. Warehouse storage

  7. Complete inventory management and order-fulfillment


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Testimonials

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"Pleasantly surprises at how quick we got set-up and how fast the product returns are being processed." 

Jim V. Apparel Brand

"We are hands-off in our returns process now, thanks to The Returns Lab."

Sam B. Bike Accessory Brand

"Very grateful and fortunate that we found The Returns Lab.  Well worth it!"

Donna L. Fashion Brand

 

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